1. Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Consumer Protection (E-Commerce) Rules, 2020, we designate:
- Name: [Grievance Officer Full Name]
- Designation: Grievance Officer
- Email: grievance@gomandir.in
- Phone: +91-[XXXXXXXXXX]
- Address: [Registered Office Address, City, State, PIN — India]
Acknowledge complaints within 24–48 hours where feasible. Aim to resolve within 15 days; escalate unresolved matters within 30 days as applicable under Rules.
2. What to include
- Full name, registered email/phone
- Booking or trip reference (if any)
- Clear description of the issue and desired resolution
- Supporting screenshots / payment UTR
3. Content takedown
To report unlawful user content (reviews, etc.), email the Grievance Officer with the URL, reason under Indian law, and your contact details. We will act on valid notices consistent with IT Rules timelines.
4. Privacy / DPDP complaints
For Data Principal rights or privacy complaints, prefer Privacy & Data Rights or privacy@gomandir.in. You may also write to the Grievance Officer.
5. External forums
Nothing here limits your right to approach consumer commissions, civil courts, or (when applicable) the Data Protection Board of India.